Phone Repair Shop Software
Fast intake, precise tracking, happy customers
RepairOps streamlines phone repair operations with IMEI tracking, screen replacement workflows, rapid intake, and a customer-facing status portal. Built for high-volume phone repair shops.
Sound familiar?
These are the problems phone repair businesses deal with every day.
Slow intake slows everything down
Phone repairs should be fast, but your intake process creates a bottleneck. Manual data entry for IMEI, model, color, and condition wastes precious minutes per device.
Lost track of devices
With dozens of phones in various repair stages, it's easy to lose track. Customers call asking for updates and your team scrambles to find answers.
Screen replacements without quality checks
Screen repairs that go out without testing for touch response, dead pixels, or proper seating come right back. Rework kills your margins.
No way for customers to check status
Your phone lines are jammed with "is it done yet?" calls. Staff spend more time answering status questions than actually fixing phones.
Why phone repair shops choose RepairOps
60-second intake workflow
Scan or type the IMEI, select the model, check the condition boxes, and you're done. RepairOps auto-populates device specs and creates the ticket instantly.
IMEI and serial number tracking
Every device is tracked by its unique identifier. Search by IMEI to instantly find any phone's repair history, status, and assigned technician.
Screen replacement QC checklists
Built-in checklists for touch response, display uniformity, adhesive seal, and water resistance ensure every screen repair passes before pickup.
Customer-facing status portal
Customers get a unique link to check their repair status 24/7. Automated SMS and email notifications keep them informed at every stage.
Visual kanban for shop floor
See every phone's repair stage on a big-screen kanban board. Drag and drop to update status. Perfect for busy shop environments.
Features built for phone repair
Kanban Board
Visual board optimized for high-volume phone repair. Color-coded by device type and priority.
Learn more →SMS Notifications
Automated texts for intake confirmation, repair started, ready for pickup, and more.
Learn more →Customer Portal
Self-service status checks eliminate phone calls. Customers can approve quotes and pay online.
Learn more →Quality Control
Device-specific QC templates for screen replacements, battery swaps, and board-level repairs.
Learn more →Parts Inventory
Track screens, batteries, and connectors by device model. Auto-reorder when stock runs low.
Learn more →Appointment Booking
Customers book repair appointments online. Reduce walk-in wait times and plan your day better.
Learn more →"RepairOps cut our intake time in half. The IMEI tracking alone saved us from so many mix-ups. Our customers love being able to check their repair status online."
Ready to modernize your phone repair business?
Start your free 14-day trial. No credit card required.