Starter
For small shops moving beyond spreadsheets.
$99/mo
Billed monthly
- 1 location
- 3 users
- 150 work orders per month
- 10 GB storage
- Customer portal, Kanban board, and required QC
- AI available as an add-on
- No API or outbound webhooks
Pricing
Pricing that scales with your shop
Plans for a single repair shop up to multi-location groups, with no per-ticket fees. RepairOps is in closed beta: join the beta and we'll confirm your plan and any beta terms before you start.
Annual pricing applies to Starter, Pro, and Business.
Pro
RecommendedFor one busy shop that wants the full toolkit.
$199/mo
Billed monthly
- 1 location
- 10 users
- 10,000 work orders per month
- 50 GB storage
- 1 shop floor display
- Point of sale with Stripe Terminal
- Booking, time clock, and review request plugins
- Advanced analytics
Business
For busy shops and small multi-location operators.
$449/mo
Billed monthly
- 2 locations
- 20 users
- 25,000 work orders per month
- 200 GB storage
- 3 shop floor displays
- REST API & outbound webhooks (50,000/mo)
- Advanced customer export
- Multi-location reporting
Enterprise
For larger groups that need custom limits and contracts.
From$1,500/mo
Annual agreement, priced with our team
- Up to 100 locations and 500 users by default
- 100,000 work orders per month
- 1 TB storage
- 50 shop floor displays
- API & webhooks (500,000/mo)
- SSO (SAML / OIDC) with assisted setup
- White-label branding
- Enterprise AI terms, including local models
Prices in US dollars. Customer text messages are sent through a Twilio account you connect. AI features are optional add-ons.
Compare plans
What's included in each plan
Every plan includes the core repair workflow. Higher plans add shop tools, more capacity, and platform controls.
| Feature | Starter$99/mo | Pro$199/mo | Business$449/mo | EnterpriseFrom $1,500/mo |
|---|---|---|---|---|
| Limits | ||||
| Locations | 1 | 1 | 2 | 100 (default) |
| Users | 3 | 10 | 20 | 500 (default) |
| Work orders per month | 150 | 10,000 | 25,000 | 100,000 |
| Storage for photos and files | 10 GB | 50 GB | 200 GB | 1 TB |
| Shop floor displays | Not included | 1 | 3 | 50 |
| Advanced exports per month | 10 | 25 | 250 | 2,000 |
| Repairs and customers | ||||
| Repair workflow and Kanban board | Included | Included | Included | Included |
| Required quality check before pickup | Included | Included | Included | Included |
| Customer portal with quote approval | Included | Included | Included | Included |
| Customer email and SMS updatesSMS is sent through a Twilio account you connect. | Included | Included | Included | Included |
| Inventory and purchase orders | Included | Included | Included | Included |
| PC Repair Tracker, RepairDesk, and CSV import | Included | Included | Included | Included |
| Daily backups and CSV export | Included | Included | Included | Included |
| Two-factor authentication and passkeys | Included | Included | Included | Included |
| Shop tools | ||||
| Point of sale (Stripe Terminal) | Not included | Included | Included | Included |
| Online booking | Not included | Included | Included | Included |
| Time clock with payroll CSV export | Not included | Included | Included | Included |
| Google review requests | Not included | Included | Included | Included |
| Advanced analytics | Not included | Included | Included | Included |
| Knowledge base articles | 50 | 500 | 2,000 | 10,000 |
| iFixit guide lookups per month | 50 | 500 | 2,000 | 10,000 |
| System builder (manual builds per month) | 10 | 50 | 200 | 1,000 |
| Platform | ||||
| REST API and outbound webhooks | Not included | Not included | 50,000/mo | 500,000/mo |
| Advanced customer export | Not included | Not included | Included | Included |
| White-label branding | Not included | Not included | Not included | Included |
| SSO (SAML / OIDC)Set up with our team. | Not included | Not included | Not included | Included |
| Audit trail export | Not included | Not included | Not included | Included |
| AI add-ons | ||||
| AI Ready and AI Assist | Included | Included | Included | Included |
| AI Copilot | Not included | Included | Included | Included |
| Voice CopilotUses your AI provider. | Not included | Not included | Included | Included |
Optional add-ons
Add AI when it helps
RepairOps works fully without AI. If you want help with intake, notes, and diagnostics, choose your own provider keys or managed credits.
AI Ready (BYOK)
Use your own AI provider keys. Usage is billed by your provider.
$49/mo
- Credits
- Your own provider keys
- Beyond that
- Uses no RepairOps credits
- Connect your own provider keys
- OpenAI, Anthropic, Google, Groq, Mistral, or OpenRouter
- Usage logs and budgets
- AI tasks included with your plan
AI Assist
Managed credits for help with intake and notes.
$79/mo
- Credits
- 200 credits/mo
- Monthly cap
- 400 credits/mo
- Beyond that
- Pauses at the monthly cap
- 200 managed credits per month
- Intake parsing (symptoms, category, priority)
- Note cleanup and customer summaries
- Knowledge base search
AI Copilot
All managed AI tasks, for shops on Pro and up.
$149/mo
- Credits
- 500 credits/mo
- Monthly cap
- 1,000 credits/mo
- Beyond that
- Pauses at the monthly cap
- 500 managed credits per month
- Everything in AI Assist
- Diagnostic suggestions and voice notes
- Advisory AI quality check
- Manager insights on Business and up
- Requires the Pro plan or higher
Enterprise AI
Contracted credits, your own keys, or local models with an Enterprise agreement.
Custom
- Credits
- Contracted credits
- Beyond that
- Set in your agreement
- Contracted managed credits
- Bring your own keys
- Local models via Ollama
- AI audit trail
Top-up packs: 100 credits for $15 · 500 credits for $60 · 1,000 credits for $100
Included credits reset monthly. Top-up packs keep AI running after included credits run out, up to your add-on's monthly cap. At the cap, managed AI pauses until the next billing period.
Deployment options
Self-hosted and private cloud
Run RepairOps on your own hardware or private cloud, with the level of support that fits your operation.
Self-Service
For technical shops wanting full control of their infra.
$1,990/yr
- Docker stack & documentation
- Security & update notices
- Community-style support
- Guardian health reporting to RepairOps, on by default (can be turned off)
No hands-on infrastructure support in base license.
Request a deployment (opens external site)Supported
Self-service package plus email support and update guidance.
$399/mo
Setup quoted separately
- All Self-Service features
- Guided setup & deployment support
- Required Guardian reporting
- Backup/update health visibility
- Email support & update guidance
Perfect for shops wanting control with guided setup.
Request a deployment (opens external site)Business
Supported package plus migration and scheduled maintenance help.
$799/mo
Setup quoted separately
- All Supported features
- Multi-location support
- API & webhooks with limits
- Migration & setup assistance
- Scheduled maintenance guidance
For busy shops where self-hosted support is critical.
Request a deployment (opens external site)Enterprise Private Cloud
Contracted support terms, SSO, white-label, and negotiated limits.
$1,500+/mo
Annual prepaid preferred
- Support obligations agreed in your contract
- Required Guardian reporting to RepairOps
- SSO / SAML / OIDC integration
- White-label branding & custom domain
- Local or hybrid AI/Ollama options
- Negotiated resource/seat limits
Support obligations defined before purchase.
Contact SalesComing from PC Repair Tracker?
Shop Owner Edition runs RepairOps on your own server, brings your PCRT history across, and keeps running even if you stop renewing updates. Pricing is shared on request.
What Guardian reports
Each report from a self-hosted install carries its instance ID, organization ID and display name, a hash of the server's hostname, a hash of the license ID, the install date, deployment type and environment; app, worker and database versions; health checks for the web app, worker queues, database, disk and storage, backups and HTTPS, including your public URL and certificate expiry; failure counts for Stripe webhooks, messages and outbound webhooks; memory, load and uptime; the monitoring settings; and license and release image details, including the release channel. The report has no fields for customer, ticket, message or payment content. RepairOps records a SHA-256 hash of the IP address and user agent each report comes from.
Reporting is on by default for Self-Service and can be turned off, and it's required for Supported, Business and Private Cloud. Shop Owner Edition sends only a version ping.
FAQ
Pricing questions
Billing, plan limits, and add-ons. Can't find an answer? Get in touch and we'll help.
How do I get RepairOps right now?
RepairOps is in closed beta. Join the beta and tell us about your shop. We're inviting shops in small batches and will confirm your plan and any beta terms with you before you start.
Can I change plans?
Yes. Owners can move between Starter, Pro, and Business from Settings → Billing. Enterprise plans are arranged with our team.
What happens if a trial ends without a subscription?
You'll get a reminder before the trial ends and a seven-day grace period afterwards. Without a subscription you can't add new tickets or customers, but open repairs, payments, and exports keep working, and your data isn't deleted.
Do I need the AI add-on?
No. RepairOps works fully without AI. If you want help with intake and technician notes, add AI Ready (your own provider keys), AI Assist, or AI Copilot. Some AI tasks also need the Pro or Business plan.
Can I bring my own AI key?
Yes. With AI Ready ($49/mo) you connect your own OpenAI, Anthropic, Google, Groq, Mistral, or OpenRouter key. RepairOps stores your key encrypted and uses it from its servers to call that provider for your shop's AI features. Usage is billed by your provider and uses no RepairOps credits. Enterprise AI agreements can also include local models for chat.
What happens when I hit my AI credit limit?
Included credits reset monthly. Top-up packs keep AI running after included credits run out, up to your add-on's monthly cap: 400 credits for AI Assist and 1,000 for AI Copilot. At the cap, managed AI pauses until the next billing period, so there are no surprise AI charges.
Is there a per-ticket fee?
No per-ticket or per-invoice fees. Every plan has a monthly work order allowance: 150 on Starter, 10,000 on Pro, 25,000 on Business, and 100,000 on Enterprise.
Is there pricing for multiple locations?
Business includes two locations. For more locations, Enterprise pricing is quoted with our team.
How do I pay?
Subscriptions are paid by card through Stripe.
Can I cancel anytime?
Yes. Cancel from your billing settings, and the cancellation takes effect at the end of your current billing period.
Is my data safe?
Each shop's data is kept separate with Postgres row-level security, and an automated check fails if a table the app can reach has it turned off. Credentials you save for AI providers and integrations, and device passcodes entered in the passcode field, are encrypted with AES-256-GCM. Staff sign-in supports two-factor authentication and passkeys. Owners must set up two-factor after a short setup grace period (72 hours by default), and shops can require it for managers or all staff.
Now onboarding beta shops
Find the right plan with us.
Join the beta and we'll confirm the plan that fits your shop, and any beta terms, before you start.