RepairOps IconRepairOps

The repair shop OS that actually works.

Check-in to checkout. Kanban boards, AI diagnostics, customer portal, QC enforcement, and real-time analytics — all in one platform.

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Built for repair shops, by repair pros

RepairOps complete repair workflow — intake, diagnostics, quoting, QC, and pickup

The complete repair lifecycle — from check-in to checkout

BUILT FOR SHOPS THAT FIX:

Running a shop is hard enough. Your software shouldn't make it harder.

Sticky notes & spreadsheets

Losing tickets, forgetting to call customers with updates, and relying on messy physical shelves.

Structured workflow

Visual Kanban boards track every device with a 12-stage ticket lifecycle.

Customers calling for updates

Calling back and forth for diagnostic approximations, playing phone tag to get quote approvals on expensive repairs.

Self-serve portal

Customers review and approve repairs instantly with real-time status tracking via a dedicated portal.

No idea how your shop performs

Technicians write sloppy shorthand notes, and inconsistent testing leads to returns and unhappy reviews.

AI-powered analytics

AI magically cleans up tech notes, and KPI dashboards give you full visibility into shop performance.

Everything you need in one place

A comprehensive suite of tools designed specifically to accelerate device repairs.

Kanban Board

Drag and drop tickets through customizable stages. See exactly what needs attention at a glance without digging through lists.

  • Customizable stages
  • SLA warnings
  • Drag-and-drop interface
Kanban Board interface

Your customers track repairs from any device

A branded self-service portal that works on desktop, tablet, and phone.

Customer repair tracking portal on desktop
Customer repair tracking portal on mobile

Every step tracked. Every handoff logged. Every customer informed.

Our optimized ticket lifecycle is built to reduce friction at every stage of the repair.

Intake

Quick check-in via kiosk or portal.

Triage

Assign to bench and set priority.

Diagnostics

AI-assisted troubleshooting.

Quote

Customer approves via SMS/Email.

Repair

Track parts and labor time.

QC

Enforce quality standards.

Pickup

Customer notified for pickup.

Close

One-click invoice and payment.

AI that actually helps your techs

Choose your provider: OpenAI, Anthropic, Google, Groq, Mistral — or bring your own key.

Explore AI Features
AI Assist
Intake Parsing
Paste an email or transcript; AI creates a fully structured work order automatically.
AI Assist
Note Cleanup
Turn messy tech shorthand into professional customer-facing logs with one click.
AI Copilot
Diagnostics Assistant
Get model-specific repair suggestions based on millions of past successful fixes.
AI Copilot
QC Pre-Check
AI reviews the ticket before checkout to ensure all steps and testing were completed.
AI Copilot
Voice-to-Text
Dictate repair notes hands-free. AI transcribes and formats.
AI Copilot
Manager Insights
Weekly AI briefings on shop performance, bottlenecks, and trends.

Simple, transparent pricing

All plans include 14-day free trial. No credit card required.

See Full Pricing
Starter
For small shops just getting started.
$49/mo
  • Ticket lifecycle management
  • Kanban board
  • Customer portal
  • + 3 more features
Start Free Trial
Most Popular
Pro
For growing shops that need more power.
$99/mo
  • Everything in Starter
  • Unlimited work orders
  • Advanced analytics & KPIs
  • + 7 more features
Start Free Trial
Enterprise
For multi-location businesses and franchises.
Custom
  • Everything in Pro
  • Unlimited users & shops
  • Multi-location management
  • + 7 more features
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What shops are saying

Common outcomes teams see with RepairOps

Preview benchmarks based on typical workflow and automation improvements.

Reduce average repair turnaround by 40%

Structured intake and clearer bench priorities help devices move through the queue faster.

Eliminate lost tickets and missed pickups

Every ticket handoff is tracked, and automated reminders reduce missed customer follow-ups.

Give customers real-time repair visibility

A branded status portal keeps customers informed without constant update calls.

Automate intake, notes, and invoicing with AI

AI-assisted workflows cut repetitive admin work and speed up front-desk operations.

WORKS WITH YOUR STACK:

Stripe
Square
Twilio
Postmark
Slack
QuickBooks
Gusto
ADP
Stripe
Square
Twilio
Postmark
Slack
QuickBooks
Gusto
ADP

100+ integrations via plugin system

Switching from PCRT, RepairShopr, or RepairDesk?

We built a migration tool. Import your data in minutes.

See Migration Guide →

Ready to stop losing tickets?

Start your 14-day free trial. No credit card. No commitment.